Right of Returns


4. The purchase contract and cancellation

a. Cancellation

b. Product defects

4. The purchase contract and cancellation
A contract that has been negotiated on-line is subject to the same regulations as any type of purchase contract. It is considered valid the moment in which those who offered the contract receive word that the other party has accepted the terms (article 1326c.c.). The offer, acceptance or cancellation are considered “known” from the moment in which the message reaches the address of the party offering the contract, unless this party proves that he or she, without blame, was not able to receive this message (art.1335 c.c.). In the case of e-mail, a contract is concluded when the acceptance of the terms reaches the mailbox of the proposer’s e-mail address. The regulation does not require the proposer to have knowledge of the accepted contract, but to be able to have knowledge of it. This means that he must open his e-mail mailbox as he cannot state that he had no knowledge of it by the simple fact that he did not open his e-mail. Our Web site’s virtual display case is to be considered an “offer to the public at large” to all effects and purposes because it has all the prerequisites. Our client can change and or eliminate items from his choices of the items we offer before confirming his purchase order simply by checking the contents of his virtual shopping cart at any time during his shopping period and before clicking to confirm the final order. The order will be considered sent and no longer changeable after the “Send order” button has been clicked on from the purchase summary page.

a. Cancellation

The current legislation establishes the rules of withdrawal for products purchased through IT means as indicated in the current paragraph.

The consumer has the right to withdraw from any distance contract, without any penalty and without specifying the reason, within ten working days from:

For goods, from the day of their receipt by the consumer;

The consumer cannot exercise the right of withdrawal indicated above:

in the event that the goods have been irrefutably damaged by the customer or handled without due caution or the packaging has been opened and the product used in part or completely;

The right of withdrawal is exercised by sending, within the prescribed period, a written communication to the geographic address of the supplier's headquarters by registered letter with acknowledgment of receipt or by e-mail having as its subject the word WITHDRAWAL, reporting:

the order number

the invoice number

name and surname of the customer or name of the company to which the invoice is made out

The law says that the only costs payable by the consumer for exercising the right of withdrawal are the direct costs of returning the goods to the sender, we credit these costs if the withdrawal is due to the objective non-perfect conditions of the product, which must be demonstrated by the customer himself.

b. Product defects

If you discover defects in any of the products we have sent you, please send an e-mail with as subject DIFETTO to (INSERIRE E-MAIL DA SOSTITUIRE)toscanaolio@goalnet.it!!!!!!!!!!!!!!!!!!, indicating the number of the invoice (fattura), your name and telephone number and we will tell you how to proceed. We remind you that this must be done within the ten-day deadline stipulated in the contract.